Jacob Jegher is a senior analyst within Celent's banking group. His research focuses on emerging technologies and business strategies in retail and wholesale banking. His areas of expertise include online banking (retail, small business, and corporate cash management), social media, IT security, and customer relationship management and strategy. He is the primary author of Celent's annual global IT spending report, as well as the banking CIO survey and model bank report. Jacob has been widely quoted in the press including The New York Times, The Wall Street Journal, Bloomberg, the Associated Press, the Globe & Mail, and the Financial Post. Before joining Celent, he was an analyst for BCE Emergis, where he was responsible for business strategy as well as market and competitive intelligence. Previously, he held the position of manager of information systems at Research One International, a healthcare consulting and market research firm based in Canada. Jacob earned a bachelor's degree in finance and management information systems from McGill University.

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